FAQ

Q. How does the site act?

A. You can browse the site or use our search bar to find your desired products. You can then add them to your shopping bag and click on the place order. You let us know your address, select a delivery time – and voila, you are done. A MudiiMart spokesperson will then pass your order right to your home or office.

Q. How much do deliveries cost?

A. There is a BDT 19 delivery fee for a single order.

Q. How can I contact you?

A. You can always call +880-1977-0048-40 or mail us at support@ctgbiz.com.

Q. How long do the deliveries take?

A. We are serving with 90 minutes Delivery Service to Comilla City Corporation areas which includes Vatpara, Bisnupur, Bodurpur, Adalat, Kaliajuri, Chotora, Foujdari, Kaptanbazar, Chowdrypara, Mugoltoli, Rajgong, Gangchar, Chanpur, Sovopur, Chakbazar, Digamboritola, Muradpur, Sujanagar, Telikona, Chorta, Gombagicha, Thakurpara, Racecourse, Policeline, Sasongacha, Jawtala, Ranirbazar, Ranir-dege, Nauna-dege, EPZ, Oshaktala and Housing Estate. For the rest of the Comilla city, we are currently delivering within 4-7 hours time-frame. You can also specify a convenient time and we will send the products during that time.

Q. What are your delivery hours?

A. We deliver from 9 am to 10 pm every day. You can choose from available slots to find something beneficial to you.

Q. How do I know when my order is here?

A. A Mudiimart representative will call you as soon as they are at your house to let you know about your delivery.

Q. How do I pay?

A. We accept cash on delivery and we also have Online bKash, Nagad & Dutch Bangla Mobile Banking services. Don’t worry, our MudiiMart representatives should always carry enough change.

Q. Do you serve my area?

A. We are currently serving all of Comilla city, except certain parts of Oldtown.

Q. I can’t find the product I am looking for. What do I do?

A. We are always open to new opinions and will add an item to our record just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call +880-1977-0045-43 or mail us at support@ctgbiz.com to add an item to our inventory.

Q. My order is wrong. What do I do?

A. Please Immediately call +880-1977-0045-43 and let us know the problem.

Q. What if the item is out of stock?

A. We hold our own inventory in 3 of our warehouses, so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what replacements are available.

Q. What happens during a hartal?

A. We work during hartals. That’s how dedicated we are.

Q. Why should we buy from you when I have a store nearby?

A. Well, that is up to you but you can also be a loafer like our originators and have your items delivered to your home for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is no reason to not buy from us.

Q. What about the prices?

A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

Q. How do you deliver?

A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.

Q. What is your policy on refunds?

A. You may get a refund within seven (7) days on unopened or spoilt packaged goods. For diapers and perishable products, such as milk, fruits, and fresh vegetables, we have a one (1) day return policy. We reserve the right to refuse a refund. Please contact us at +880-1977-0045-43 if you want to return an item.

Q. Can I get a refund via cash?

A. No, for any sort of issue, we will update the credit to your Mudiimart account. If requested, we will refund through card/ bKash/ mobile recharge.

Q. What is your discounting policy?

A. We try to provide the best deals in Comilla and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied to the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 1000 and our list price is Tk. 920 — the product is already sold at an 8% discount. This means that if a user applies a discount code for a 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 920.

Q. Can I order over the phone?

A. Absolutely. Our hotline is +880-1977-0045-43.

Q. What about quality?

A. We try our best to source the best quality items for you but if you are disappointed, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

Q. How are you sourcing your products?

A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.

Q. Should I tip the delivery representative?

A. Tips are not obligated. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.